Shipping, Policy and Returns

Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Warehouse Policy

Notify Warehouse Within 48hrs Of Delivery Or Pickup For Any Missing Or Broken Items, No Other Exception.

VIRGINIA OTP TAX PAID ONLY

ALL OTHER CUSTOMERS ARE RESPONSIBLE FOR FEDRAL AND STATE TAXS.

No Return Or Exchange For Disposable, Vape Juice, Devices, Hookah, Hookah Flavors, Or Used, Open Box Items. All Sales Are Final.

Fore Questions Please Feel Free To Call Warehouse During Business Hours.

All Items Are Sold as Advanced User Item. Use and Sell at Your Own Risk!

NOTE: Descriptions, specifications, and claims are based on manufacturer information. Information listed and provided are to be used at the sole discretion of the consumer and are not representative of analysis, testing, and verification by Potomac Distro or Potomac Vape. and any and all of Potomac Distro or Potomac Vape's parent and subsidiary companies. There is an inherent risk with the use of any and all rechargeable batteries in any circumstance. Potomac Distro or Potomac Vape. and any and all of Potomac Distro or Potomac Vape's parent and subsidiary companies are not responsible for damage if there is any modification of the batteries/chargers in any form or shape (including pack making). Potomac Distro or Potomac Vape. and any and all of Potomac Distro or Potomac Vape's parent and subsidiary companies are not responsible for any damage caused by the misuse and/or mishandling of Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable batteries and chargers.

Use special caution when working with Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable cells, as they are very sensitive to charging characteristics and may explode or burn if mishandled. Make sure the user has enough knowledge of Li-Ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable cells in charging, discharging, assembly and storage before use. Always charge in/on a fire-proof surface. Never leave charging batteries unattended. Do not use any rechargeable battery as well as any battery charger if any visible damage is present, as well as if the cell or charger has been stressed through mishandling, accidental or otherwise, even if damage may not be visible. Always store and transport rechargeable cells in a safe, non-conductive container in a controlled environment. Dispose of all battery cells and chargers in accordance to local laws and mandates.

Potomac Distro or Potomac Vape. will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the improper use of a Li-ion (Lithium-ion), LiPo (Lithium-ion Polymer) and any rechargeable battery/batteries. Please have a basic understanding of the batteries you are using and how to care for them properly.

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